Refund policy

Our Return and Refund Policy was last updated on 01-01-2023.

Thank you for shopping at A-tude.com.

If you are not 100% satisfied with an item purchased, you can return it for exchange or refund within 14 days of purchase. No refund or exchange will be accepted after 14 days have passed since purchase.
We require proof of purchase to accept an exchange or refund.
Items purchased from our online store cannot be returned to the manufacturer.

Returns
In certain cases, we cannot accept returns or exchanges (even within the 14-day period from purchase), in particular in the event that:
* the products show obvious signs of use
* the products have been damaged by misuse, abuse, improper care or negligence or accidents (including pet damage)
* the products have been returned more than 14 days after receipt
* the products have been lost or damaged due to fire, flood or another natural disaster
* the products have a missing or damaged label
* the products have been returned for personal reasons regardless of satisfaction with the products’ function or performance
* the products are soiled or contaminated, unless they have been properly cleaned

Refund (if applicable)
1) Please contact our customer service department by email support@a-tude.com.
2) Please be sure to pack the return product in its original packaging material.
3) Please print and complete the Return & Exchange Form sent by our customer service department. Attach the form to your package and send it to the following address: [ADDRESS]
4) As soon as we have received your return package, you will be informed by email of both receipt and acceptance (or rejection) of the refund.
5) Once approved, the refund procedure will be processed and completed, depending on the payment method.

Exchange
If you would like to exchange one or more items, please complete the refund procedure first, then place a new order after receiving your refund.

In the event of shipping a return to us, you are responsible for all shipping costs. Please allow 4–6 weeks for delivery of your newly ordered item. Please note that import duties and taxes may apply in your country to the items supplied by us; you are responsible for paying all applicable duties and taxes. Taxes and duties vary by country.
Please note that shipping costs are not included in the refund. The refund costs will be deducted from the refund amount in the case of a return shipment.

We accept no liability for any damage or loss during the return shipment.
If you have any questions, please contact our customer service department by email: support@a-tude.com.