Shipping policy
Are there any countries you cannot ship to?
We cannot ship to the following countries:
Burundi, Cuba, Eritrea, Iran, Iraq, Kosovo, Liberia, Libya, Nevis, North Korea, Somaliland, South Sudan, St. Eustatius, Saint Helena, Syria, Tajikistan, Yemen, Russia, Ukraine, Puerto Rico.
How long will delivery take?
Products in stock will be shipped from our warehouse and delivered within 3-5 business days, excluding weekends and holidays. An estimated delivery time and cost will be shown on the checkout page.
For pre-order items, the approximate delivery schedule is indicated on the product page. Please note that the product will be shipped after being processed for shipping at our warehouse.
We strive to deliver within the time frame indicated, but circumstances such as periods of high activity, extreme weather conditions, customs inspections or other exceptional conditions may sometimes cause delays in delivery.
How do I track my order?
Once your order has left our warehouse, you will receive an automatic email from our Global-e service provider with the tracking number for your package.
You can monitor the progress of the delivery at any time using the link: Track my package, which will take you to the website of our delivery company.
What do you charge for shipping?
Shipping costs may vary depending on the destination and the products.
How much are taxes such as customs duties?
Customers must pay customs duty and VAT, which will be calculated automatically and can be paid on the checkout page, so you will not have to pay the tax when the product is received.
Can I combine separate orders to save on shipping costs?
We are unable to change orders once they have been placed in our system; therefore, we cannot combine your orders into a single package.
Is it possible to deliver on a specified date?
We cannot deliver on a specified date.
Can I specify a shipping company?
You cannot specify the delivery company. DHL or FedEx will deliver your order.
Where will I get the delivery?
Delivery will be made to the address specified (home or workplace).
Can I have my order delivered to a P.O. box?
As the recipient's signature is required upon delivery, P.O. boxes cannot be used.
Can I pick up my order at a store?
We do not offer in-store pickup.
What if I was unable to receive the item?
If the courier is unable to deliver by the specified date, the package will be returned and a refund will be issued with the amount of shipping costs deducted.
What if the product I ordered was not in the delivery package?
Please email your order number and customer name to Customer Service.
We cannot ship to the following countries:
Burundi, Cuba, Eritrea, Iran, Iraq, Kosovo, Liberia, Libya, Nevis, North Korea, Somaliland, South Sudan, St. Eustatius, Saint Helena, Syria, Tajikistan, Yemen, Russia, Ukraine, Puerto Rico.
How long will delivery take?
Products in stock will be shipped from our warehouse and delivered within 3-5 business days, excluding weekends and holidays. An estimated delivery time and cost will be shown on the checkout page.
For pre-order items, the approximate delivery schedule is indicated on the product page. Please note that the product will be shipped after being processed for shipping at our warehouse.
We strive to deliver within the time frame indicated, but circumstances such as periods of high activity, extreme weather conditions, customs inspections or other exceptional conditions may sometimes cause delays in delivery.
How do I track my order?
Once your order has left our warehouse, you will receive an automatic email from our Global-e service provider with the tracking number for your package.
You can monitor the progress of the delivery at any time using the link: Track my package, which will take you to the website of our delivery company.
What do you charge for shipping?
Shipping costs may vary depending on the destination and the products.
How much are taxes such as customs duties?
Customers must pay customs duty and VAT, which will be calculated automatically and can be paid on the checkout page, so you will not have to pay the tax when the product is received.
Can I combine separate orders to save on shipping costs?
We are unable to change orders once they have been placed in our system; therefore, we cannot combine your orders into a single package.
Is it possible to deliver on a specified date?
We cannot deliver on a specified date.
Can I specify a shipping company?
You cannot specify the delivery company. DHL or FedEx will deliver your order.
Where will I get the delivery?
Delivery will be made to the address specified (home or workplace).
Can I have my order delivered to a P.O. box?
As the recipient's signature is required upon delivery, P.O. boxes cannot be used.
Can I pick up my order at a store?
We do not offer in-store pickup.
What if I was unable to receive the item?
If the courier is unable to deliver by the specified date, the package will be returned and a refund will be issued with the amount of shipping costs deducted.
What if the product I ordered was not in the delivery package?
Please email your order number and customer name to Customer Service.